Jeff Clawson,  a physician employed by the Salt Lake City Fire Department as its Medical Directordeveloped a series of key questions, pre-arrival instructions, and dispatch priorities to be used in the processing of EMS calls.
In the United States, the decision was made to utilize the Canadian number, for reasons of ease of memory and were already in useand ease of dialing. These might involve no prior experience at all, but are more likely to involve some other previous form of dispatching experience taxis and tow trucks are common.
Valid perspectives exist on both sides of the debate. As a direct result of these two factors, there is a requirement for all call information to be collected and stored in Casualty handling and extrication regular, consistent, and professional manner, and this too, will often fall to the EMD, at least in the initial stages.
Inthe number was established as the national emergency number for the United States, although bycoverage of the service was still not complete, and about 4 percent of the United States did not have service.
The environment is frequently both high-performance and high-stress, and every measure must be taken to ensure as little ambient stress in the environment as possible.
When this occurs, the EMD will continue the questioning, attempting to gather additional relevant information, useful to determine response speed, the type of resources dispathed, or the type of equipment that the paramedics will bring to the site when they arrive.
Additional training will have a local focus, and will deal with local geographical knowledge, dispatch procedures, local laws and service policy. Priority codes developed for ambulance dispatch, and became commonplace, although they have never been fully standardized. Even when joint dispatching is pursued by a community, the various types of dispatch functions to support EMS, fire and police are so different that the dispatchers involved will require separate training and certification in each.
In a quiet, rural setting, such resources may be at a fixed point, in quarters, most of the time, while in other cases, such as urban settings, all or many of the resources may be mobile.
The position and credential are in widespread use in Canada and the United Kingdom. At its most basic, the role of the dispatchers has been to identify the problem and the location of the patient, and then identify an ambulance that can be sent to the location.
In many cases, small independent ambulance companies were simply dispatched by a family member or employee, employed part-time in many cases. This process may be further complicated by panic-stricken callers who scream, cry, or make unreasonable demands.
Asking fire service dispatchers to also dispatch EMS resources, or vice versa, may exceed the capabilities of the dispatchers. In many cases, the EMD may be responsible for notifying the hospital of incoming patients on behalf of the response resource crew.
EMDs may move from smaller systems to larger systems, just as paramedics sometimes do, in search of advancement opportunities, or economic improvements. This generally involves supervised introduction of tasks, from the lowest priority and least stressful, to the highest priority and most stressful.
The third function is the selection and assignment of the most appropriate type of response resource, such as an ambulance, from the closest or the most appropriate location, depending on the nature of the problem, and ensuring that the crew of the response resource receive all of the appropriate information.
The device will have a push-button-activated alarm, and possibly a motion sensor for automatic alarms, which are relayed through a base unit attached to a telephone landline. In some jurisdictions using the Franco-German model of EMS service delivery  SAMU in France, for examplea call for a medical emergency will not be processed by an EMD, but generally by a physician, who will decide whether or not an ambulance will even be sent.
As the skill set of those in the ambulance increased, so did the importance of information. Upon completion of the training and certification, Emergency Medical Dispatchers are required to complete 24 hours of Continuing Dispatch Education every two years, in order to maintain certification.
Most such systems inform a monitoring company, which follow protocol for informing about the potential emergency of the subscriber. Prior to the professionalization of emergency medical servicesthis step in the process was often informal; the caller would simply call the local ambulance service, the telephone call would be answered in many cases by the ambulance attendant who would be responding to the callthe location and problem information would be gathered, and an ambulance assigned to complete the task.
Increasingly, such public safety dispatch locations are becoming community owned and operated resources. Clawson as a non-profit advisory organization to develop products and services provided by PDC.
This may happen as the result of a work-related injury resulting in disabilityor it may simply be that a paramedic completes training and then finds that field work is not to their taste, or that they lack the ability to perform the physical aspects of being a paramedic e.
The challenge for the EMD is often the knowledge level of the caller. EMS dispatching may be a single, independent process, or it may be a mixed function with one or more of the other emergency services. This requires a constant level of awareness of the location and status of each resource, so that the closest available and appropriate resource may be sent to each call.
Typically, EMDs who are also certified paramedics tend to have been paramedics first. While some jurisdictions are required, generally through economics or size, to provide a single public safety dispatch system, the three emergency services have requirements and procedures that are sufficiently different that wherever possible, independent dispatching is preferred.
Finally, the EMD ensures that the information regarding each call is collected in a consistent manner, for both legal and quality assurance purposes. The three most common new applications are: Additional local training is likely to be required for the actual skill of dispatching.
Ambulance dispatchers required little in the way of qualifications, apart from good telephone manners and a knowledge of the local geography. The process of dispatching was supported by computers, and moved in many locales to a paperless system that required above average computer skills.
Although earlier experiments with the use of radio communication in ambulances did occur, it was not until the s that the use of radio dispatch became widespread in the United States and Canada. The instructions can also frequently become more complex, providing directions over the telephone for an untrained person to perform CPRfor example.An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and support of EMS resources responding to an emergency call.
The term "emergency medical dispatcher. Allow water to flow through this Post Mortem Body Bag - Underwater. Currently used by the US Coast Gaurd, US Navy, Police and Fire Department Dive Teams.Download